Customer engagement

Alpenite has extensive experience across all classical customer relationship management processes as well as the new customer engagement and commerce processes that support the customer in its journey, in particular:

  • sales (lead management, opportunity management, sales pipeline, field data collection, mobile sales orders);
  • service (interaction center, service contracts, service orders and tickets, installed base management including warranty, return processes);
  • marketing (planning, execution, segmentation, analytics, loyalty management):
  • commerce (b2b sales, b2c sales, targeting with Customer Engagement Intelligence)

 

Alpenite is a SAP Silver partner and provides highly specialized expertise in SAP CRM (Customer Relationship Management) and SAP C4C (Cloud for Customer) solutions.