Alpenite has extensive experience across all classical customer relationship management processes as well as the new customer engagement and commerce processes that support the customer in its journey, in particular:
- sales (lead management, opportunity management, sales pipeline, field data collection, mobile sales orders);
- service (interaction center, service contracts, service orders and tickets, installed base management including warranty, return processes);
- marketing (planning, execution, segmentation, analytics, loyalty management):
- commerce (b2b sales, b2c sales, targeting with Customer Engagement Intelligence)
Alpenite is a SAP Silver partner and provides highly specialized expertise in SAP CRM (Customer Relationship Management) and SAP C4C (Cloud for Customer) solutions.