customer engagement

customer engagement

customer engagement

alpenite has extensive experience across all customer relationship management processes, in particular:

  • sales lead management, opportunity management, sales pipeline, field data collection, mobile sales orders;
  • service interaction center, service contracts, service orders and tickets, installed base management including warranty, return processes;
  • marketing planning, execution, segmentation, analytics, loyalty management;
  • commerce b2b sales, b2c sales, targeting with Customer Engagement Intelligence.

Salesforce partner

alpenite is a Salesforce partner with a specific focus on the fashion, luxury and retail market.

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SAP silver partner

alpenite is an SAP silver partner (value reseller) and provides highly specialized expertise in SAP CRM (Customer Relationship Management) and SAP C4C (cloud for customer) solutions.