alpenite | customer engagement

customer engagement

customer engagement

alpenite has extensive experience across all customer relationship management processes, in particular:

  • sales lead management, opportunity management, sales pipeline, field data collection, mobile sales orders;
  • service interaction center, service contracts, service orders and tickets, installed base management including warranty, return processes;
  • marketing planning, execution, segmentation, analytics, loyalty management;
  • commerce b2b sales, b2c sales, targeting with Customer Engagement Intelligence.

Salesforce partner

alpenite is a Salesforce partner with a specific focus on the fashion, luxury and retail market. alpenite is the first italian partner to have reached the “Salesforce Commerce Cloud Delivery Certification Leve 1”.

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Adobe

alpenite is an Adobe Solution Partner, with references on the Cloud Marketing suite related marketing processes, including Adobe Campaign, Adobe Analytics and Adobe Audience.
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SAP silver partner

alpenite is an SAP silver partner (value reseller) and provides highly specialized expertise in SAP CRM (Customer Relationship Management) and SAP C4C (cloud for customer) solutions.

Splio

alpenite is a Splio partner with a specific experience in campaign and loyalty management and clientelling processes.
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