alpenite has extensive experience across all customer relationship management processes, in particular:
- sales lead management, opportunity management, sales pipeline, field data collection, mobile sales orders;
- service interaction center, service contracts, service orders and tickets, installed base management including warranty, return processes;
- marketing planning, execution, segmentation, analytics, loyalty management;
- commerce b2b sales, b2c sales, targeting with Customer Engagement Intelligence.
alpenite is a Salesforce partner with a specific focus on the fashion, luxury and retail market.
SAP silver partner
alpenite is an SAP silver partner (value reseller) and provides highly specialized expertise in SAP CRM (Customer Relationship Management) and SAP C4C (cloud for customer) solutions.