We create digital experiences and processes dedicated to customers.
Imagine
We draw up digital transformation roadmaps that are consistent with market trends and in line with our clients’ business objectives and sustainability.
We help organizations to design omnichanel sales processes in relation to their customers, using an agile approach for a progressive extension, to ensure a long term sustainable growth.
We encourage an end-to-end vision of customer oriented strategies and processes. Starting from a context analysis, consumers’ perspectives, and business opportunities, we then contribute to define the roadmap to follow and the actions to perform.
We start from listening and studying people and users, then we design experiences and processes to maximize their satisfaction.
We support companies in the localization of strategies, customer experiences and global processes, in order to maximize the local performances.
We design processes to enable effective e-commerce operations: catalog and pricing, stock optimization, order management, logistics and shippings, finance, customer service and returns.
We design technological architectures oriented towards the future, to sustain the e-commerces growth and the enhancement of the customer experience, selecting the best solutions and integrating them in the most efficent way.
Build
We implement the strategies and processes defined, developing projects with the best competences and practices to ensure their success.
E-commerce platforms, processes and marketplaces related to different segments of customers, as consumers, businesses, employees.
Customer relationship management solutions and processes, to customize interactions with valuable content and encourage advocacy.
Tools and practices to recognize customers as unique and manage the relation with them with an omnicahnnel perspective.
Tools and processes to orchestrate and manage orders nimbly from an omnichannel perspective.
Platforms and processes to manage contents and the omnichannel digital experience.
Catalog, data and product asset management through processes thought to guarantee the best customer experience, with a fast go-to-market timeframe and efficient internal management operations.
Efficient data management thanks to scalable architectures and future-proof backend systems integrations.
Run
We guide our clients in the adoption of new processes and enabling technologies, in order to substain the business transformation in the long run.
Technological environment management with agile approaches and client oriented dedicated teams, able to react quickly to business needs and manage their evolution.
The success of new technologies and processes is determined by the adoption pursued by the people involved. We plan this phase before the execution and we guide clients along the whole adoption journey.
We join our client’s teams with specialised professionals and competences that allow integration, to maximize the level of support and synergy.
We can take charge of the e-commerce operational processes, thanks to competences characterized by excellence, consolidated best practices and an ecosystem of global partners known for their successful case history.
We define the strategy and we keep track of the required actions to reach objectives, generating qualified traffic, promoting sales, enhancing both loyalty and client satisfaction.
Data is the key to defining actions and measure their effectiveness. We enable performance measurement of both marketing and e-commerce, enabling companies to get actionable data and insights to improve their performance.